BZ
Bongiwe Z
1 reviews | Active since Aug 2019
09 Dec 2024, 11:41
Extremely Irate Unpaid Client
I have resigned at my previous employer on 11 October 2024 due to relocation. I submitted a withdrawal claim on 13/10/2024. I have had endless conversations where I have requested for my funds to be paid out as I recently had to pay for funeral expenses for my stillborn baby. Their consultants including managers were extremely rude and have shown no compassion towards my situation. I have sent through emails and only getting generic responses. Close to 10 weeks later, I have still not received my payout. Struggling with no food to eat. I'm without food to eat and no adequate explanation. Sars tax application was approved on 28 Nov, Alexander Forbes is just now paying paying me
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
09 Dec 2024, 13:10 Dear Bongiwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply09 Dec 2024, 13:10
Official
Dear Bongiwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
BZ
Bongiwe Z's updateReviewer Update
09 Dec 2024, 14:54How is this a compliment?? You have clearly once again not taken the time to read my post, just another generic response. How pathetic for such a reputable organization!!!
BZ
Bongiwe Z's update09 Dec 2024, 14:54
Reviewer Update
How is this a compliment?? You have clearly once again not taken the time to read my post, just another generic response. How pathetic for such a reputable organization!!!