Extremely Disappointed with Alexander Forbes Service

I’m extremely disappointed with the service I’ve received from Alexander Forbes.

They boldly claim that “customers are a priority”, but my experience says otherwise. I’ve been trying to follow up on my withdrawal claim after exiting my previous employer in February 2025, and each time I call, I am either put on hold indefinitely or my call is cut off the moment they realise it's a follow-up.

On several occasions, my calls have been dropped, and now it appears that my number may have even been blocked — how is that customer care?

I had no choice but to keep trying over and over again just to get through. This is not the kind of treatment one expects from a company that claims to care about its clients. It's exhausting, unprofessional, and deeply frustrating.

Alexander Forbes, how can you justify this kind of behaviour while promoting yourselves as a customer-centred organisation? All I want is a clear update and proper communication regarding my withdrawal.