Extremely Disappointed with Alexander Forbes – Nonexistent Customer Service

Extremely Disappointed with Alexander Forbes – Nonexistent Customer Service

I am deeply frustrated and disappointed with the complete lack of customer service at Alexander Forbes. It’s as if customer support simply does not exist. No one responds to emails, calls go unanswered, and there’s absolutely no sense of accountability or urgency to assist clients.

If you value proper communication, feedback, and peace of mind knowing your money is being handled responsibly, I strongly urge you to avoid Alexander Forbes. There are far more professional companies — like Old Mutual or Sanlam — that respect their clients, provide feedback promptly, and make you feel secure about where your money is managed.

Be cautious about who you trust with your finances. When a company fails to provide even the most basic level of customer service, it’s a serious red flag. Customer service isn’t optional when dealing with people’s money — it’s a responsibility.

Alexander Forbes has failed completely in this regard. Think twice before investing your trust or your money with them.