Extremely bad service

I am very dissatisfied with the service given by the Alex Forbes, for a registered FSP it should not offer such a service, I submitted my claim on the 7th of March and it was only initiated on the 20th of March, and I was told it will 4 weeks, until today I do not have a claim number, I do not have a tracki Tool ok my claim, whenever I call they tell me that, my claim was supposed to have had been paid out already because my documents were approved they are all not sure of what the holding is.

I will never use your services Again, you’ve lost my trust.