extremely bad service

ow unhappy I was that no one even bothered to get back to me. She put the phone down on me. <br> <br> Who does that. What kind of customer service is that. I used to think Alexander Forbes was the best insuraance company in SA. After today's experience, I now think NOTMy pay out was rejected due to an issue with my banking details. I called the call centre and was advised to send copies of my ID marriage certificate and proof of banking details. The next morning I called and spoke to Kelebogile. She advised I was supposed to call in immediately after emailing the documents. Of wich i was never advised in my initial call. I ran out of air time before she cofirmed receipt of the documents. I bought more air time. Called and spoke to a different person. They put me on hold for ages. I dropped and called again, fortunateltely the same Kelebogile answered. I told her how unhappy I was that no one even bothered to get back to me. She put the phone down on me. <br> <br> Who does that. What kind of customer service is that. I used to think Alexander Forbes was the best insurance company in SA. After today's experience, I now think NOT