Extremely bad client service giving me the run around

This is my last resort. Client service is so bad. I resigned 25 October 2025 and submitted my claim forms for withdrawal through my employer. I haven’t gotten any feedback and on AF connect theres no record of any claim. I reached out via email on the 10th November 2025 of which I only received a response from today telling me to submit my claim via the link i was sent, which link? Because I never received any link to submit my claim. With all the run around even on their facebook channel they told me they have escalated the matter. I need this sorted out ASAP, my son has school fees that needs to be settled end of November so I need my payment before then. Stop giving me the run around and pay out my money. I will not stop until you have paid my money. Your client service sucks big time and it delays everything