JK
Jacques K

1 reviews | Active since Apr 2019

03 Apr 2019, 15:01

Extraordinary Fees

To whom it may concern,

I have looked at my most recent statement provided by Alexander Forbes and are astounded by the amount of fees charged on my Preservation Fund monthly.

I feel that a reductions of the units in my preservation fund unit holding just on fees on a 6 monthly basis is not honourable or acceptable and I would like to have a breakdown of exactly what services and administration is actually included in this fee.

I have made my own calculations and worked out that the reduction in fees will eat away almost 30% of the current units held by the time I retire.

Please could you give me feedback on this as soon as possible and let me know what my options are to either reduce the fees or transfer/pay out the balance.

Thanks, Jacques de Kock

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply03 Apr 2019, 15:07
Official
Dear Jacques


Thank you for taking the time to advise us of your dissatisfaction.


I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.


We will investigate into your query and provide feedback with the contact details provided.


                                                   


Kind Regards,


 


Client Services


KN


JK
Jacques K's update03 Apr 2019, 15:21
Reviewer Update
Thank you, appreciate the prompt response, hope you will be able to give me feedback on this issue.