DR
Danielle R
1 reviews | Active since Apr 2014
07 Oct 2024, 10:51
Excuses excuses excuses
Since the 2nd September I've been struggling. Theu come up with all sorts of excuses. The Manager of the call centre makes empty promises and the call centre staff is not properly trained. 26working days later and the tracker is still on assesment. Go check my claim number ***. Recommendation for this institute will never come from me. It's just bad on top of bad.
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Alexander Forbes Financial Services's replyOfficial
09 Oct 2024, 08:15Dear Danielle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply09 Oct 2024, 08:15
Official
Dear Danielle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations