Epitome of horrible client service

No communication and frustrating service. A few of my colleagues and I have been thrown into a loop regarding the processing of our claims. We started the process beginning of June 2019 and delivered final form submission 27 June, only to be informed by 25 July that there was outstanding docs from our previous employer, which was not the case. We have submitted the docs with prviosu proof on numerous occasions without as much as a word from any one at Alexander Forbes HQ. When we call the assigned admin, there is no answer, this has been for the past 30 days. Calling through the help line, we get told to start the submission process again which is to date already 10 weeks, without proper response. The impact of these delays is effects our personal lives and causes harm to issues that could've been avoided if proper communication was received.