hH
hazelt H

1 reviews | Active since Jul 2017

19 Jul 2017, 16:26

Enough automated responses to wallpaper a room, but no REPLY!

<p>Trying to find out whether my pensioner's certificate of existence has been received by Alexander Forbes, who administer the pension scheme for ex-Durban council employees. Have sent endless emails since May but no response. Phone calls just result in being left hanging until the call is dropped. Shocking non-service!</p>

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Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply20 Jul 2017, 07:09
Official

Thank you for bringing this matter to our attention.

We apologise for the service you've experienced.

We will request that our Payroll Division investigate this matter and contact you via the details provided.

Kind Regards

Bengy Marais

hH
hazelt H's update20 Jul 2017, 10:17
Reviewer Update

Have now received confirmation from Alexander Forbes that the required documents have been received. Wonder whether I would have had a reply without the Hello Peter post? Thanks anyway!