Endless Response Issues, Wrong Statements, Passwords don't work
After a long process to assist a client with getting his unclaimed benefits we (including the client) got sent a statement that does not open with the required password.
When we informed AlexForbes they rep**** with a different statement reflecting a different member number, referring to a recent preservation fund already completed not the unclaimed old benefit.
Upon requesting the correct statement, my office gets ignored once again referring us back to Hellopeter to get any kind of response.
The incompetence has no end at Alexander Forbes, such is the word on the street when I reflect and discuss AlexForbes service levels with other industry players in my field, and they agree.
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Alexander Forbes Financial Services's replyOfficial
06 Feb 2025, 07:57 Dear Sieg ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply06 Feb 2025, 07:57
Official
Dear Sieg ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation