Endless dissatisfaction and lies wrt to claims processing

I wish I can give zero stars for the poor service received from the retirement funds administration team , including the useless agents on the phone. I lodged a claim on November 20th and shocking that it’s now February 21st and nothing has happened 😂. I am clearly a joke .the only way to get progress update is if you call, if you don’t call you one know anything . My online profile still stays “claims tracker is empty”. Mine and my family’s lives and our livelihoods is a joke to them. We have had to resort to getting into debt , all whilst there is funds that they simply refuse to release. My heart is sore and I don’t know what to do anymore. I’m even angry that I have another portfolio with them from current employer - I just know it’s going to always be endless dissatisfaction and disappointment with AF. I wouldn’t advise anyone to keep any funds with them. Whoever Mpho and Brian are - good ****s , good for ***** businesses I guess 😂