EMPTY PROMISES, ITS SO DAMN FRUSTRATING!!!

Item: Alexander Forbes Financial Services
Rating: 1
Author: Mantele B

I posted this on the 11 Jan 2017 Provident Fund Claims This company is so ***********! This company has a problem of keeping in contact with their Clients but when they want you to put money in their business, they can drive or take flights to do their presentations to the company MBD Legal collections, when it time to pay up its a one hell of a long process,. You contact them, make the claim, after they never get back to you. They tell you a lot of stories. I started contacting them in May 2016, its January 2017 I haven't received my claim, after tons and tons of calls which cost me money for airtime, being put on hold, and speaking to consultant who don’t have a clue what you talking about, tell you they don’t see your claim form. Money was deducted from my salary every month, that they could do, but paying it back they can’t see anything. They said 6 weeks to process the claim but after 6 weeks no consulted could see any Claim form on their system. This is so flipping unprofessional. It went as far as to the complaints department after couple of month calling and calling. I was assigned to Khwanda Khodani, who I send a AOB form too, who I kept contact with same story, now she said MB was delaying, and gave me Kuveshnee Ubramani from MBD who also said she did send the confirmation of employment and reason withdrawal to Khwanda Khodani and asked me to send an email so that she can CC me, she never did and I called her too, no response and she never contacted me ever since. I called again, no answer or Khwanda was unavailable. After months I called again after trying every second week to call a consultant answered and still doesn’t see my claim form. I demanded to speak to a supervisor and Eric Tshamano, I told him Khwanda Khodani has all the information to keep contact with her. Yes He Escalated my claim, There was progress up until I serim and he said the system has frozen will call me later and called me after2 or 3 days to tell me I will be paid by the 15 of December2016. Come the 15 of December 2016 no payment, nothing. After a week I called I was told they can’t pay me because MBD has not given them reason for withdrawal. But I told him Khwanda Khodani has all the information. I called Khwanda again she said she has it and MBD confirmed it, She CC me the Email and I immediately did the same to Eric Tshamano. No one called, No Email. I’ve been calling. If you do not call them they don’t bother to call you back even they see the missed calls on the phones screens. This was response from Alexander Forbes Official business reply: Hi Thank you for bringing this to our attention and please accept our apology for the inconvenience caused. Please provide your ID number / Member number so as to further investigate. Please send these details to our complaints email ********** I will further contact you at 13:00 pm with feedback. Regards - Jack Matlou l Complaints and Customer Experience Manager l Operations & Administration l FINANCIAL SERVICES The above review I wrote a review or may I say a complain on the 11th of January and the response from the complaints department at Alexander forbes. They saw it people saw it, They responded quickly, saying they wil get back to me and they will investigate thats now the Complaints Deapartment of Alexander Forbes. Just to look good as if the care. I have been through this before a lady named Lebo from the same department called me and i was assigned to Khwanda Khodani and .... blaah blaah blaah..... a process for 8 month. No it was just to look good to the people whom are going to read the reviews. They never called at 13:00 like they promised, I dont even think they investigated, infact in never had any communication with them since. Itried calling again and again with my usual number then again as usual no response.Its not even a lump some Im claiming but it a problem to get it. Even if they know its me they still dont even want to confirm the amount im getting. I remember my sisters dad passed on and left my sister and her other two siblings as beneficiaries from the same conmpany Alexander Forbes. I was young But I remember the companies name. She was in grade4, it took years before she could receive her money,my Grandmother a pensioner as she was the breadwinner and our guardian travelled to Joburg so many times to meet them face to face, we had a land line then, she used to keep caling and calling those people. It took 6 long years and then my sister was already in grade 12 and had given up any hope of getting the money. they dont call , they do not send you any statesments to update you,they just deduct money every month from your salary.d I did not want to invest my Provident fund Money in this company because i know the history I have with this company but you know MBD Legal collections said it was compulsory for every worker to take the provident fund and from Alexander Forbes, there was no other optional company. Now to pay out its a a big problem,they cant work together no more.They just play the blame ADVICE TO PEOPLE IS BEFORE YOU PUT YOUR MONEY SOMEWHERE MAKE SURE YOU CHOOSE THE WELL REPUTABLE COMPANY THAT PRACTICES THE CORRECT CLIENT SERVICES, THAT KNOW WHAT THEY DOING ,THAT KEEPS YOU IN THE LOOP AT ALL TIMES. ITS YOUR MONEY YOU HAVE EVERY RIGHT TO IT, THEY DEDUCT IT ON TIME AND THEY ALSO HAVE TO PAY OUT ON TIME.

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