LH
Lynette H

1 reviews | Active since Aug 2018

17 Aug 2018, 10:02

Empty promises Alexander Forbes

If there was less than 1 that I could give to them it would because 1 is to mutch to give them. 4 months later and still did not receive my pension money. Have to call them every 3-5 days because that is there answer to all ther questions or answers. If I don't ask why have my claim not been dealt with they take 12-15min to come back to you and say mam in 3-5 days this will be sorted out. All the Veronica's, Tshollovellos at Alexander Forbes, according to the encounter they are administrators and leaders of a team with empty promises that I wish I never ever had to dealt with but unfortunately our company only deal with this company.... if company's with draw al there funds from a company like this just for 4 months this place will come to fall and will know how it feels to have to wait another 3-5 days for NOTHING....

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply17 Aug 2018, 10:11
Official

Good Day

Thank you for taking the time to advise us of the delays in your claim, and the poor service that you received.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Client Services

KN