HM
Hlulani M

1 reviews | Active since Jan 2018

15 Mar 2024, 16:16

*********** Employees

I have never worked with employees as *********** as Alexandra Forbes. I resigned in October 2023 and to date 5 months later my pension fun is still not paid. Every time I call they say the query has been sent to back office and they'll call me back but none of them had actually called back. I don't know what needs to be done but something has to be done about their employees cause wow their level if *********** is higher than the sky.

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply18 Mar 2024, 08:14
Official
Dear Hlulani ,
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards
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