*********** EMPLOYEES!!!!!

I am extremely disgruntled!

Just a simple request, please close the previous claim for 01 March 2025, and this cannot be done!!I Called in last week Thursday, was told that the back office needs to close the old claim so that I could process a new claim, SLA is 48 W/Hrs. Tuesday this week, still not done!!

I've been calling every day since, the minimum holding time in case you don't know - 30 MINUTES (CALL LOGS ATTACHED!) Every day I need to buy airtime because someone at AF is getting a salary for FREE, NOT doing their work!!! Is this the kind of staff AF employs??

Today I called again like an idiot for a lousy R8000 some change, and spoke to Kealiga Pema, politely asked him to speak to the team leader, he goes silent for a few seconds, then cuts the call (i want this investigated and feedback provided on actions taken), DO NOT tell me its a network issue, because yesterday when I called the same thing happened, now my 30 plus minutes waiting time - STARTS OVER AGAIN!!!! Whenever I ask for a TL, the call conveniently gets cut. Are your agents not trained on how to handle irate clients?????

How do you build trust with *********** employees cutting calls!?

Anyway, called back spoke to a lovely lady Lerato, very helpful, she got her TL to call me back Mr. Bryan Sedwaba. He asked me to give him approximately 15 minutes to investigate and he will get back to me..... It's after 5pm, still no call, I guess he had to knock off.

This is the reason why administrators in the back offices and agents in the call centre intermittently do their jobs because their TLs also do not value your clients, there's no accountability.

Long story short! This is what I need from you like yesterday: 1. Close the existing claim for 01/03/205 (***) 2. Provide the instructions on how to move my cents with you so that I never have to deal with AF ever again.