TV
Tertius Venter-Davies
1 reviews | Active since Jun 2013
16 Jan 2025, 14:54
Easy problem, yet weeks of delay
I am trying to get access via the online platform...
But I am registered already and cannot reset my detail as AF cannot set my new phone and e-mail.
Easy problem to solve really but no luck. Problem persisting for weeks and received e-mail confirmation that all is sorted, yet NOTHING has been done!
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
16 Jan 2025, 17:02Dear Tertius
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply16 Jan 2025, 17:02
Official
Dear Tertius
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation