FV
Felicia V
1 reviews | Active since Sept 2020
13 May 2025, 20:20
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I’m currently in a process of exiting my current company and have been asked to complete an exiting form,however I have found no job with working with the IT team to resolve the issue.
I have shared numerous screenshots and raised the issue since the 2nd May and I call almost every second day but no one has been able to assist or take the initiative to call and resolve the issue.
On top of this,the company is threatening that should they not get a response from me in a form of a completed form then they will choose “no payment selected option” on my behalf .
Is that fair? When for almost 2 weeks I’ve been asking for assistance and no one has helped me.
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
14 May 2025, 07:55Dear Felicia,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply14 May 2025, 07:55
Official
Dear Felicia,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
FV
Felicia V's updateReviewer Update
15 May 2025, 09:49Good day,
I was called yesterday by a lady from complains department and said that I will only deal with her going forward until the issue is resolved,she advised that she will share a link for me to test and take it from there.
24hrs later no email was received from this individual,no link was shared instead I keep getting the same emails from their IT department asking for the same screenshots I had shared multiple times with no resolution.
This is really ridiculous that as a big company no one is willing to take accountability and initiative to get this resolved.
I was called yesterday by a lady from complains department and said that I will only deal with her going forward until the issue is resolved,she advised that she will share a link for me to test and take it from there.
24hrs later no email was received from this individual,no link was shared instead I keep getting the same emails from their IT department asking for the same screenshots I had shared multiple times with no resolution.
This is really ridiculous that as a big company no one is willing to take accountability and initiative to get this resolved.
FV
Felicia V's update15 May 2025, 09:49
Reviewer Update
Good day,
I was called yesterday by a lady from complains department and said that I will only deal with her going forward until the issue is resolved,she advised that she will share a link for me to test and take it from there.
24hrs later no email was received from this individual,no link was shared instead I keep getting the same emails from their IT department asking for the same screenshots I had shared multiple times with no resolution.
This is really ridiculous that as a big company no one is willing to take accountability and initiative to get this resolved.
I was called yesterday by a lady from complains department and said that I will only deal with her going forward until the issue is resolved,she advised that she will share a link for me to test and take it from there.
24hrs later no email was received from this individual,no link was shared instead I keep getting the same emails from their IT department asking for the same screenshots I had shared multiple times with no resolution.
This is really ridiculous that as a big company no one is willing to take accountability and initiative to get this resolved.