RN
Rolanda N
1 reviews | Active since Jan 2018
09 May 2023, 03:25
Don't trust their figures
Now they calculated the tax wrong, another delay.
Helpful (0)
Replies (4)0
Replies (4)
Alexander Forbes Financial Services's replyOfficial
09 May 2023, 07:44Dear Rolanda At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply09 May 2023, 07:44
Official
Dear Rolanda At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
RN
Rolanda N's updateReviewer Update
09 May 2023, 07:57That is why the response is automated? Ha ha. I am busy losing my house and car due to your incompetence and has made it my personal mission to bring your 2.4 score down further. I shall log a review a day while Mr de Villiers drinks coffee or green tea, telling the world how well AF is doing.
RN
Rolanda N's update09 May 2023, 07:57
Reviewer Update
That is why the response is automated? Ha ha. I am busy losing my house and car due to your incompetence and has made it my personal mission to bring your 2.4 score down further. I shall log a review a day while Mr de Villiers drinks coffee or green tea, telling the world how well AF is doing.
Alexander Forbes Financial Services's replyOfficial
09 May 2023, 08:18Dear Rolanda
We confirm that you have been provided with updates pertaining to your complaint, transfer, and the status of your claim.
Kind RegardsCustomer Insights and Escalations
We confirm that you have been provided with updates pertaining to your complaint, transfer, and the status of your claim.
Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply09 May 2023, 08:18
Official
Dear Rolanda
We confirm that you have been provided with updates pertaining to your complaint, transfer, and the status of your claim.
Kind RegardsCustomer Insights and Escalations
We confirm that you have been provided with updates pertaining to your complaint, transfer, and the status of your claim.
Kind RegardsCustomer Insights and Escalations
RN
Rolanda N's updateReviewer Update
09 May 2023, 08:43I was provided with feedback that AF did the calculations wrong - yes - another delay. Every single day of delays takes me closer to disaster, hence I shall update the public daily. I could never live with myself if I do not take it upon myself to help the public out there make an informed decision not to use Alexander Forbes or those divisions of Sanlam that have made the mistake of amalgamating with u . What u do not say here is that with every feedback the final outcome is delayed "we shall get back to again on such and such a day". U NOT pushing for the customer, you are indirectly protecting AF with useless feedbacks without the necessary detail and simultaneously giving them more time or devending them like above. Did u meet your promised payout date of 27 Apr - no, did u meet your promised transfer date of 2 May, no. Your little defensive backlash above has me fuming - transfer, they don't know when, - status, AF is fixing their botched income tax calculations.
Can I eat or pay my house bond installment with that 'feedback'!!!!?
In afterthought, maybe that is why AF uses automated replies.... To prevent idiotic responses like the one I just received. I don't want feedback and excuses, I want the transfer done yesterday.
Can I eat or pay my house bond installment with that 'feedback'!!!!?
In afterthought, maybe that is why AF uses automated replies.... To prevent idiotic responses like the one I just received. I don't want feedback and excuses, I want the transfer done yesterday.
RN
Rolanda N's update09 May 2023, 08:43
Reviewer Update
I was provided with feedback that AF did the calculations wrong - yes - another delay. Every single day of delays takes me closer to disaster, hence I shall update the public daily. I could never live with myself if I do not take it upon myself to help the public out there make an informed decision not to use Alexander Forbes or those divisions of Sanlam that have made the mistake of amalgamating with u . What u do not say here is that with every feedback the final outcome is delayed "we shall get back to again on such and such a day". U NOT pushing for the customer, you are indirectly protecting AF with useless feedbacks without the necessary detail and simultaneously giving them more time or devending them like above. Did u meet your promised payout date of 27 Apr - no, did u meet your promised transfer date of 2 May, no. Your little defensive backlash above has me fuming - transfer, they don't know when, - status, AF is fixing their botched income tax calculations.
Can I eat or pay my house bond installment with that 'feedback'!!!!?
In afterthought, maybe that is why AF uses automated replies.... To prevent idiotic responses like the one I just received. I don't want feedback and excuses, I want the transfer done yesterday.
Can I eat or pay my house bond installment with that 'feedback'!!!!?
In afterthought, maybe that is why AF uses automated replies.... To prevent idiotic responses like the one I just received. I don't want feedback and excuses, I want the transfer done yesterday.