Don’t believe in this company

The company I worked for sent through a claim with AF so I could get my provident fund since I resigned with them in Feb 2025. On the 11 March I received a paid up letter of my vested pot. When I called in to enquire when the money in the letter would be paid in a consultant named Thando advised that in 7 to 14 working days. I then called in on the 25 March and I spoke to Delroy who then told me that the money will not be released because I had selected that I want the funds to be preserved. When I called in on the 11th, why was I told that the money would be paid within 7-14 working days if the money was said to be preserved? Ontop of that I was made to fill in another claim form by Delroy who said he will sent it to the administrators to try process as fast as possible but usually it takes 4 additional weeks for the request to be processed. Now tell me why after sending the filled in form and calling again on the 25 I was advised that it does not take 4 weeks but shorter because my application had already begun. The lady I spoke to said she sent through my documents to the administrators and they would process them on the 25. To my surprise when I call today the 1st April 2025 i speak to a lady named Lebo, who then tells me that she spoke to the administrator and they saying they processing my claim today and the process will take an additional 6 weeks. What were they processing on the 25 March if Lebo was the one who prompted the administrators to start to process today? My question to AF is how many people trains your stuff as they seem to be singing a different song? Why was I made to wait for 14 working days if I wanted my funds to be preserved? Why must I call so many times if I want my funds to be preserved? Why must I be told a different story every time I call and when asking the consultants for answers they say “they don’t know” Why must my claim start from D1 everyday i call in. Why must I wait 6 weeks from now when I have been waiting from the 11 March?