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1 reviews | Active since Nov 2024

15 Nov 2024, 13:13

Does everything in their power to not pay out! STAY AWAY

I have never experienced such TERRIBLE service in my entire life!!! Alex Forbes don’t want to release people’s moneys and they are a huge ****!!!! My husband’s pension fund has been delayed since September we don’t get any feedback and we are STILL waiting for the money. When we call we get told they will send emails and no one ever gets back to us! They reject and don’t answer calls. No one ever knows what’s happening! Alec Forbes what you are doing is wrong! These are our moneys and we work hard for them!! You delay the process so you can continue to gain interest for longer! I am so heartbroken. I hate this company so much!!!

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply15 Nov 2024, 15:34
Official
Good day

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards