Does customer service exist

It is a shame to be in a country where we just dictated about how processes are. In the first week of June I was told that my monies will be paid in the first week of July. Today I call in and was told that not sure why payment was not done and I should wait 3 - 5 working days for feedback. So I asked who can give me feedback, the answer was the administrators....but they dont take calls. So I asked for the manager, Jack, he was not available......I asked for his senior who is Johnny Le Roux and was told that he also doesnt take calls......so nobody that is in a position to give feedback can take calls. It is our money that runs their company yet nobody in a position that gives feedback takes calls. This is ridiculous that we as consumers just get told how things are and nobody cares. Administrators and senior management dont take calls!!! Disgusting that company can be run in such an unprofessional, and appalling manner. What happened to customer service or does that even exist! Very disappointing indeed.