mH
mishack H

1 reviews | Active since Mar 2015

11 Jul 2023, 07:46

Documents not submitted to SARS, their customer service never answer the phone

Documents not submitted to SARS, now I can't do my returns. Their customers services never answer their phone

0
Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply11 Jul 2023, 09:11
Official
Dear Mishack

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 

We will investigate your query and provide feedback with the contact details provided. 

Kind Regards 
Customer Insights and Escalations 
mH
mishack H's update17 Jul 2023, 21:13
Reviewer Update
I have told your consultants that I need IRP5 for the a R198 you paid in February, they keep sending the same thing
mH
mishack H's update17 Jul 2023, 21:13
Reviewer Update
I'm disappointed why I chose to save with you guys