EM
Esi M
1 reviews | Active since Mar 2013
26 Jul 2021, 12:57
Docments required and no response for over 2 months.
I need documents from Alexander forbes, called in more than 2 months ago and again this month and was informed that my query would be resolved by Monday 19 July 2021 and have emailed and still Mlungisi Shikwambana and William Mhlongo have not responded to me till today and I have not been assisted in anyway. I tried calling again and have been on hold for more than 30 mins.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
27 Jul 2021, 10:53Dear Esi At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
Alexander Forbes Financial Services's reply27 Jul 2021, 10:53
Official
Dear Esi At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
EM
Esi M's updateReviewer Update
28 Jul 2021, 12:44Still no assistance. Cannot get through on call either, how am I supposed to get assistance.
EM
Esi M's update28 Jul 2021, 12:44
Reviewer Update
Still no assistance. Cannot get through on call either, how am I supposed to get assistance.