JR
Jason R

1 reviews | Active since Oct 2023

20 Oct 2023, 10:44

Do not put your money into Alexander Forbes

Extremely concerning that this organisation holds so many people's retirement funds as I haven't even been able to withdraw my small provident fund after changing employers.

The amount of follow ups I performed over the last few weeks to confirm they have progressed my withdrawl request is insane. I have still not received the money to date and communication and progress is non-exisistent if I don't contact them.

How our employers force Alexander Forbes retirement products upon us is beyond me. This has given me a wake up call to the incompetence of these companies and how they dont have your best interests at heart. Whatever you do, do not put your money into Alexander Forbes.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply20 Oct 2023, 11:06
Official
Dear Jason

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 

We will investigate your query and provide feedback with the contact details provided. 

Kind Regards 
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