Do not invest with Alex Forbes

I am reaching out to express my frustration and deep disappointment with the handling of my claim, which has now been stuck in the assessment stage for over four weeks. I originally registered my claim on 15 October, and despite the stated turnaround time of 4-6 weeks, there has been no progress or communication from your side.

On October 31st, I sent an email to request an update and received no response. Additionally, whenever I attempt to get answers over the phone, I’m placed on hold for excessively long periods—over 16 minutes on one occasion—with no follow-up or resolution. Surely, the aim is to frustrate me to a point where I stop following up and you keep my funds.

It’s extremely disheartening to feel ignored throughout this process, and it appears that providing proper service and support for claims is not a priority. I urgently request a status update and clear guidance on any outstanding documents or actions needed to progress my claim.

Please address this promptly, as the lack of communication and delay in processing my claim is unacceptable.

You are all not worthy of your clients. You do not care for any of your clients. What a shame.