Divorce Claim. Worst Service ever!

Got divorced in Feb. Put through a claim on the 29th of Feb on my ex husbands funds. They have all the documents that they require. They have been having issues with the case numbers not being the same. I had to sort that out with the court. Got that done sent it back to them. Today 21.05.24 there is a new issue. Why in the world are these people so useless. Funny how when you send a complaint to their complaint department they will take 10days to get back to you. This is by far the worst customer service I have had in years. Now they have issues with an Annexure that the court marked as "X" and not as 5.2 on the settlement. In this case I now have to go back to court in this case another days leave. These people have no sense of urgency nor do they make attempt in letting you know in one go what the issues are in order for them to proceed with the claim. It would be highly appreciated if this could be handled as urgent, as I am left with nothing after the Divorce and I can no longer wait for these funds!!!!