Distressed widow

My husband died in a car accident October 24 2021.AF received the claim in February 2022 and has not paid up to now. No one has phoned me yet nor have i been updated on progress of the claim lest i get in contact myself. Apart from the long hold the story is the same..funds have been disinvested, possibility of other beneficiaries must be investigated and that I'll be updated but nothing still. This is month 7,I'm a 36 year old widow to minor kids who is one salary down and trying my earnest to keep the family afloat. My grief has further been exacerbated by financial constraints as well. Kids must register for academic year 2023,there's rising cost of living, petrol, food prices, uniform, stationery.. I held on this morning just before our power went off at 10 for 29min till i disconnected without anyone answering and I'm just plain tired, depressed and extremely dissapointed by the lack of empathy displayed by this company..