PN
Phindi N
1 reviews | Active since Apr 2019
20 Sept 2024, 19:42
Distasteful service
Alexander Forbes is the worst company ever to work with I've never been this frustrated in my life this 20 working days is ******* where else other people have received their monies my application has been on payment since Monday the funds are out of my savings but yet I haven't received my money the consultant have no empathy what's so ever the service u give ur customer is very distasteful why can u answer me were was myoney paid to everyone I app**** with and that app**** after me have gotten their money but yet here I am 9 don't even know we're my money was paid took I WANT MY MONEY!
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Alexander Forbes Financial Services's replyOfficial
22 Sept 2024, 16:40Dear Phindi,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Sept 2024, 16:40
Official
Dear Phindi,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations