Distasteful service

I submitted my claim on the 5th of September 2024, when I finally could log in,I struggled initially to log in in due the their tardy, useless and sub standard IT services they provide to their clients.My claim was registered and one and a half weeks later it's still on claim registered.They give you an automated message when you query saying turnaround time is 20 days, turnarounds time is a timeframe doesn't mean it should effectively be 20 days but you people are so comfortable to reply with that nonsense reply. We are not applying for a loan from you, you sit with our money, my money not yours, so stop the arrogance and I'll treatment of customers and that by the way attitude. I have proof and screenshots of people that submitted their two pot claims after mine but theirs are more advanced then mine, I'm after two and a half weeks still on registered and they are on tax and other on payout.Seems like you have a favouritism or biased claim finalisation process. I need my claim to be finalised immediately if not I will escalate my issue and grievance to the ombudsman. We as workers is why you have a company don't let your arrogance think you're above us. I don't want your automated reply, I also do not have tax issues as I received a tax return in July also no outstanding documents if that's the lie you think you will hide behind in your replies to me. Resolve my case or I'll be forced to escalate my grievance beyond your company to the ombudsman.