1 reviews | Active since Dec 2019
Dissatisfied with my insurance for non response to my claim
A week ago I registered a claim with my insurance Alexander Forbes for the following items which were damaged due to the rain: - leaking roof - damaged ceiling - damaged gate motor - damaged carport
The following items were also registered: - broken washing machine - damaged security gate
please note that the insurance sent out a contractor as per the below email and to date there has been no update in this regard. bearing in mind all the heavy rains and floods which took place the past week.
778/809219 - Mr MKD Kekana Inbox x
Renay Pillay l 1 Call Claims Solutions <***> Wed, Dec 4, 3:34 PM (9 days ago) to kabelo.kekana, me
Good Day Mr MKD Kekana
As discussed telephonically I am from 1 Call, we are the company that provides and regulates contractors on Alexander Forbes.
This mail is confirmation that we have appointed Grobcon. I have instructed them to contact you within 24 hours to arrange a mutually suitable time to inspect your premises, in order for us to timeously submit a site report to your insurer. Please note that the 24 hours is the maximum time allowance provided for them to make contact with you to make the appointment, although in most cases they get in touch much sooner. However, if for whatever reason you have not received any contact within the given time frame, please phone ***and ask to speak to myself, Renay, or send an email to *** and we will immediately update you as soon as we discover the cause for the delay.
In the meantime, we would like to assure you that you are in good hands and subject to claim approval, we will do our upmost to ensure the contractor returns your property to its pre-incident condition with minimum inconvenience.
Regards
Renay Pillay – Senior Claims Consultant
Telephone: ***– Email: ***
1 Call Claims Solutions (Pty) Ltd
Today on the 13th of December 2019, I contacted Renay Pillay from the assesors and confirmed that their asssesment report was sent through tho Alexander Forbes on the 10th of December 2019, and to date there has been no contact from them. i am highly gutted and dissatisfied with their service in this regard.
My policy number is 815821.
Kind Regards
Our Insurance team will make contact with regarding your claim. We would like to apologize for the inconvenience caused.
Our Insurance team will make contact with regarding your claim. We would like to apologize for the inconvenience caused.
Our Insurance team will make contact with regarding your claim. We would like to apologize for the inconvenience caused.
The above is a response from my insurance Alexander Forbes but to date no one from the insurance has contacted me regarding my query. I really don't know who to turn to in order to get assistance for my claim to be attended to and I am really frustrated at this point and appalled by the service I am getting
Our Insurance team will make contact with regarding your claim. We would like to apologize for the inconvenience caused.
The above is a response from my insurance Alexander Forbes but to date no one from the insurance has contacted me regarding my query. I really don't know who to turn to in order to get assistance for my claim to be attended to and I am really frustrated at this point and appalled by the service I am getting
A week ago I registered a claim with my insurance Alexander Forbes for the following items which were damaged due to the rain: - leaking roof - damaged ceiling - damaged gate motor - damaged carport The following items were also registered: - broken washing machine - damaged security gate please note that the insurance sent out a contractor as per the below email and to date there has been no update in this regard. bearing in mind all the heavy rains and floods which took place the past week. 778/809219 - Mr MKD Kekana Inbox x Renay Pillay l 1 Call Claims Solutions <***********> Wed, Dec 4, 3:34 PM (9 days ago) to kabelo.kekana, me Good Day Mr MKD Kekana As discussed telephonically I am from 1 Call, we are the company that provides and regulates contractors on Alexander Forbes. This mail is confirmation that we have appointed Grobcon. I have instructed them to contact you within 24 hours to arrange a mutually suitable time to inspect your premises, in order for us to timeously submit a site report to your insurer. Please note that the 24 hours is the maximum time allowance provided for them to make contact with you to make the appointment, although in most cases they get in touch much sooner. However, if for whatever reason you have not received any contact within the given time frame, please phone **********and ask to speak to myself, Renay, or send an email to *********** and we will immediately update you as soon as we discover the cause for the delay. In the meantime, we would like to assure you that you are in good hands and subject to claim approval, we will do our upmost to ensure the contractor returns your property to its pre-incident condition with minimum inconvenience. Regards Renay Pillay – Senior Claims Consultant Telephone: **********– Email: *********** 1 Call Claims Solutions (Pty) Ltd Today on the 13th of December 2019, I contacted Renay Pillay from the assesors and confirmed that their asssesment report was sent through tho Alexander Forbes on the 10th of December 2019, and to date there has been no contact from them. i am highly gutted and dissatisfied with their service in this regard. My policy number is 815821. Kind Regards
A week ago I registered a claim with my insurance Alexander Forbes for the following items which were damaged due to the rain: - leaking roof - damaged ceiling - damaged gate motor - damaged carport The following items were also registered: - broken washing machine - damaged security gate please note that the insurance sent out a contractor as per the below email and to date there has been no update in this regard. bearing in mind all the heavy rains and floods which took place the past week. 778/809219 - Mr MKD Kekana Inbox x Renay Pillay l 1 Call Claims Solutions <***********> Wed, Dec 4, 3:34 PM (9 days ago) to kabelo.kekana, me Good Day Mr MKD Kekana As discussed telephonically I am from 1 Call, we are the company that provides and regulates contractors on Alexander Forbes. This mail is confirmation that we have appointed Grobcon. I have instructed them to contact you within 24 hours to arrange a mutually suitable time to inspect your premises, in order for us to timeously submit a site report to your insurer. Please note that the 24 hours is the maximum time allowance provided for them to make contact with you to make the appointment, although in most cases they get in touch much sooner. However, if for whatever reason you have not received any contact within the given time frame, please phone **********and ask to speak to myself, Renay, or send an email to *********** and we will immediately update you as soon as we discover the cause for the delay. In the meantime, we would like to assure you that you are in good hands and subject to claim approval, we will do our upmost to ensure the contractor returns your property to its pre-incident condition with minimum inconvenience. Regards Renay Pillay – Senior Claims Consultant Telephone: **********– Email: *********** 1 Call Claims Solutions (Pty) Ltd Today on the 13th of December 2019, I contacted Renay Pillay from the assesors and confirmed that their asssesment report was sent through tho Alexander Forbes on the 10th of December 2019, and to date there has been no contact from them. i am highly gutted and dissatisfied with their service in this regard. My policy number is 815821. Kind Regards