Dissatisfied with Momentum

I have requested to be called back numerous times regarding a personal lines policy I have recently accepted with Alexander Forbes.

I spoke to Anthony who sent me a quote of 1034 which I agreed to. Only to find a debit of 1244z upon emailing the gain clarity, I was advised that the debit included the pro rata premium. There was no prorata mentioned during our engagement whatsoever. And as per FSCA requirements a customer ought to be made aware of all premiums that will be deducted when taking out the contract.

This was not acting in the best interest of your customer Momentum. Rectify this matter please.

I also don’t understand how there is a pro rata if my debit date was the same as my start date.

I have sent emails trying to resolve this without a formal complaint but the fact that it was going unnoticed says Alot about the integrity of this FSP.

Can someone give me a call regarding this matter *** ***