BG
Barend G

1 reviews | Active since Oct 2024

07 May 2026, 13:28

Dissatisfied with Alexander Forbes

I am extremely dissatisfied with the outcome of my Two-Pot withdrawal claim. I submitted my application with the understanding and expectation that the full available savings amount would be paid out. However, only 10% of the total amount was paid to me by Alexforbes. This situation has caused great frustration and disappointment, as the payout received is far below what I expected and urgently required. I believe there may have been a serious misunderstanding or error in the processing of my claim. I request a full explanation regarding why only a small portion of the claimed amount was paid out, as well as urgent clarification on the remaining balance and when it will be paid. I trust that this matter will receive immediate attention and be resolved as soon as possible.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply07 May 2026, 14:24
Official
Dear Barend

At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint. 

We will investigate the matter and provide feedback using the contact details you have provided. 

Regards
Alexforbes Customer Experience