KM
Kelebogile M
1 reviews | Active since Feb 2021
08 Mar 2021, 11:20
Dissatisfied
Hello
I would like to when I will receive my provident fund.
My claim forms were sent to AF and you received them on the 31st of January.
How much longer should I wait???? I tried calling your call center but I don't get through I just keep holding and holding and holding and holding!!!
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
08 Mar 2021, 12:41Dear Kelebogile
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind RegardsRIQ-625
Client services
Alexander Forbes Financial Services's reply08 Mar 2021, 12:41
Official
Dear Kelebogile
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind RegardsRIQ-625
Client services