fK
fredah K
1 reviews | Active since Feb 2020
14 Aug 2025, 17:34
Dissatisfied
I’m not getting any joy with this company I’ve been trying to reset my password but it’s just loading not giving me confirmation that password has been reset it’s been 4 days trying sending emails calling but no joy, this is my money which I should get access to it
Helpful (0)
Replies (3)0
Replies (3)fK
fredah K's updateReviewer Update
15 Aug 2025, 12:25Still no reply from this company
fK
fredah K's update15 Aug 2025, 12:25
Reviewer Update
Still no reply from this company
Alexander Forbes Financial Services's replyOfficial
19 Aug 2025, 07:52Dear Fredah
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply19 Aug 2025, 07:52
Official
Dear Fredah
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
fK
fredah K's updateReviewer Update
21 Aug 2025, 13:29Still waiting what kind of service is this
fK
fredah K's update21 Aug 2025, 13:29
Reviewer Update
Still waiting what kind of service is this