Dissatisfied

I've been trying to claim my provident fund with alexander forbes since November 2020 which I haven't received any useful information till today. The last time I spoke to a call center consultant I was told my previous employer being affinity health has to submit the withdrawal documents online. Which I contacted the employer and they did it and even sent me a confirmation email showing that a online application was done on my behalf but still alexander forbes hasn't given me any information. The call center staff has little or no knowledge of what they doing. I really feel that I've been ****med of my money. I just spoke to Bongani Mhlungu who has the poorest of customer service and just keeps quite while I'm speaking to him. I asked to speak to the manager or team leader and he blatantly refused and said the superior isn't available...