1 reviews | Active since Jul 2018
Dissatisfaction with your services
Dear Sir/Madam,
I am writing to formally express my dissatisfaction with the service I have received regarding my pension payout From Alexander Forbes.
My last day of work was on the 30th of September 2024, yet to date, I have not received my pension funds. Despite logging two complaints with your complaints department, I have received only one response providing a status update on the process. This delay is wholly unacceptable, as my payment is long overdue.
I have also escalated this matter to the Ombudsman.
If the outstanding amount is not deposited into my bank account by Friday, 23rd November 2024, I will escalate this complaint directly to your CEO, Mr. Dawie De Villiers, for immediate resolution.
I trust this matter will be treated with the urgency it deserves.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards