Dissapointing Service and feedback Delaying
<p>I resigned from my job on the 21st December 2016, and called the call centre to find out how long my provident fund claim will take to payout and they advised that should be in 10 working days, I have been trying to get hold of the Alexander forbes administrator and alsways get transfered to the call centre, besides my employer sending the documents I have now taken upon myself to send my information myself again, I had sent my documentation and a guy by the name of Emmanuel has responded and said they receive my documentation, but I must ask my employer to send it again which makes no sense. I am tired of this up and down and want to be paid out on my claim A.S.A.P, as no one has the ordasity to pick up the phone and give me a call and when I response to mails sent to me, I get a reply saying it will take two working days for them to get back to me. This makes no sense as I am effecient with my response and I dont understand why is shoul keep on taking two working days to get back to me this dragging time and gives their customer service and negative view. Can someone call me on ********** 717/ ********** ********** because I would like this matter resolved A.S.A.P. Refference CRM: ********** 047803-M ********** 4-Meek L</p>
Thank you for bringing this matter to our attention.
We apologise for the service you've experienced.
We will contact you directly via the details provided so we can investigate this matter further.
Kind Regards
Bengy Marais
Thank you for bringing this matter to our attention.
We apologise for the service you've experienced.
We will contact you directly via the details provided so we can investigate this matter further.
Kind Regards
Bengy Marais
Good Day
Can someone please call me as I have received an email confirming that the stamped withdrawal form is required, however my previous employer has confirmed that the claim ref ( ********** ), has been captured online therefore the form is not required as the info was captured via the system. I am not sure why the form is still needed when everything was attended to online.
Can someone call me urgently, as the following has been dragging and I would appreciate some closure on the matter.
cell **********
Leandro Meek
Good Day
Can someone please call me as I have received an email confirming that the stamped withdrawal form is required, however my previous employer has confirmed that the claim ref ( ********** ), has been captured online therefore the form is not required as the info was captured via the system. I am not sure why the form is still needed when everything was attended to online.
Can someone call me urgently, as the following has been dragging and I would appreciate some closure on the matter.
cell **********
Leandro Meek
negative experience changed to positive by AlexanderForbes, the executive staff stepped into my querry and assisted with giving me prompt feedback and turning everything around. The took responsibility and worked to resolving my query thank you. I am glad that once I got the call that everyone was focused on the solution to my matter. Thank you Audrey Rustin. I also appreciate the fact that Emmanuel gave me a call accepted responsibility, apologised and gave me his word on turning my negative experience in to a positive and has done just that. Thank you all once again in playing a part and coming together and displaying true team work. Although my initial experience was not great, the Alexander Forbes team, worked together in turning everything around and i am most grateful for the pro-active effort and team work in the resolution of my query
negative experience changed to positive by AlexanderForbes, the executive staff stepped into my querry and assisted with giving me prompt feedback and turning everything around. The took responsibility and worked to resolving my query thank you. I am glad that once I got the call that everyone was focused on the solution to my matter. Thank you Audrey Rustin. I also appreciate the fact that Emmanuel gave me a call accepted responsibility, apologised and gave me his word on turning my negative experience in to a positive and has done just that. Thank you all once again in playing a part and coming together and displaying true team work. Although my initial experience was not great, the Alexander Forbes team, worked together in turning everything around and i am most grateful for the pro-active effort and team work in the resolution of my query