Dissapointing Service and feedback Delaying

<p>I resigned from my job on the 21st December 2016, and called the call centre to find out how long my provident fund claim will take to payout and they advised that should be in 10 working days initially, I have been emailing Alexander Forbes and do not understand their replies as my employer has captured my withdrawal online, however I received a mail saying that the withdrawal form is required and this makes no sense. I am tired of this up and down and want to be paid out on my claim A.S.A.P, as no one has called me since the day of my first query or decided to pick up the phone and give me a call to follow up , this is dragging time and gives their customer service a negative view once more. Can someone please call me as I have received an email confirming that the stamped withdrawal form is required, however my previous employer has confirmed that the claim ref ( ********** ), has been captured online therefore the form is not required as the info was captured via the system. I am not sure why the form is still needed when everything was attended to online.</p> <p>I would appreciate some closure/feedback on the matter at hand</p> <p> </p> <p>cell ********** </p> <p>I resigned from my job on the 21st December 2016, and called the call centre to find out how long my provident fund claim will take to payout and they advised that should be in 10 working days initially, I have been emailing Alexander Forbes and do not understand their replies as my employer has captured my withdrawal online, however I received a mail saying that the withdrawal form is required and this makes no sense. I am tired of this up and down and want to be paid out on my claim A.S.A.P, as no one has called me since the day of my first query or decided to pick up the phone and give me a call to follow up , this is dragging time and gives their customer service a negative view once more. Can someone please call me as I have received an email confirming that the stamped withdrawal form is required, however my previous employer has confirmed that the claim ref ( ********** ), has been captured online therefore the form is not required as the info was captured via the system. I am not sure why the form is still needed when everything was attended to online.</p> <p>I would appreciate some closure/feedback on the matter at hand</p> <p> </p> <p>cell ********** </p>