Dissapointed and Disheartened by the treatment of Alexander Forbes

We have a death claim that has been pending, the deacesed passed away over 12 months ago. The claim had a dispute and for the dispute to be resolved I had to complain. The first administrator who was handling the matter (Hlengiwe Ntuli) failed to communicate with beneficiaries. I then asked for the case to be taken away from her, it was assigned to Edith Zondi who seems to also not competent enough to actually finalise the claim. To get feedback, I constantly have to call in, when you send her an email she doesn't acknowledge whatsoever. In order for work to be done on this claim I have to write a complaint that is the only time we are actually taken serious. Information is committed, we are given information in bits and pieces and this always happens when we call to follow up. Edith wrote us an email on the 18th of December 2024 and clearly stated that claim _M***1_SC Johnson & Son SA (Pty) is will be concluded on the 20th of January 2025, today the 29th January 2025 the matter is still pending with no actual time frame.