JB
Jan B

1 reviews | Active since Aug 2023

30 Aug 2023, 17:36

Dissapointed

Dissapointed, Ive app**** for my unclaimed funds... When I send email they say respond in 3 days... but never do. Now I heard back 4 weeks later that want proof that worked there. (I mean they can see its unclaimed from that company). I understand they doing they job.

I finally got hold of the company and the new people doesnt even know me but she got some info and made a letter. She requested more info from head office but they also like not really making plan.

They also say AF has all info and can see I have unclaimed funds there.

I really hope this is now going to work and that will payout. I'm currently unemployed and really need a payout. Im old and not in good health, have to be at hosp again tom. Its very needed. To them it may not be much. But i need it.

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply31 Aug 2023, 09:03
Official
Dear Jan 
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards
Customer Insights and Escalations
JB
Jan B's update01 Sept 2023, 13:09
Reviewer Update
Got an email yesterday saying will have feedback by end of working day.

Nothing as yet!