DISMAL SERVICE AND EXCUSES ALWAYS NOT TO PAY A BENEFIT FUND

This is my 3rd review on the horrible experience and bad service I have been subjected to from Alexander forbes following my application for my unclaimed benefit fund. Initially, a Complaints agent was dealing with my Query, a Lebo Ntale. On the 9th of January, I was advised by Lebo that the agent dealing with my claim had app**** for a tax derivative and I should expect payment no later than Friday of that same week. True to form I DID NOT RECEIVE ANY PAYMENT and when I sent follow up emails to Lebo, she did not bother to respond.

I then took it upon myself to phone them to enquire on the hold up only to be redirected to another agent to help resolve my query. Again i was told that they had to re-apply for a tax derivate with SARS and this was on the 19th of Jan. It took 10 days to advise of this and notwithstanding the delays. The service is absolutely shocking and a nightmare to experience especially when you are in dire need of your money as we all do have financial commitments. They lack empathy and dont have a commitment to their SLA. This is now 8 weeks and still no payment has been done.

If they should also go through months without payment of their salaires perhaps emphathy will grow on them.

As I type this letter, I have been advised that this will be settled on Monday the 22nd . I am very frustrated and have financial commitments to meet. Can someone just do their job and pay without any further excuses.

HONESTLY CAN THEY JUST DO THEIR JOBS AND PAY MY BENEFIT FUND WITHOUT ANY FURTHER DELAYS OR EXCUSES, I AM VERY WEARY OF THIER EXCUSES!!!!!!!!!!