DISGUSTING SERVICE -WILL FIND ANY EXCUSE NOT TO PAY YOUR CLAIMS!!!

To whom it may concern ,

I had submitted a claim on the 01st February 2019 regarding my home theatre system that was damaged from what I suspected could have been caused by a storm (please see attached initial claim). Prior to submitting this claim all my items were in good working order as I take extreme care of my belongings especially when it is items of such high value. So I would know if any of these items are not functioning properly or if I suspect damage. This claim was rejected (see attached letter) on the basis of wear and tear and my items were returned. I was not given a proper report or detail from the assessors/claims department explaining how this was determined or any proof thereof but the matter was then closed.

On the 29/04/2019 I resubmitted my claim , (see attached) , again requesting assistance as now some of the Items were not functioning at all and others seemed to have deteriorated, all of a sudden. Not knowing what could have happened (as I had been away) , I was informed by my neighbour of a bad storm nights before my return that had caused damage to certain blocks in my complex. Which also effected the internet and dstv connections throughout the complex.

I got a call from the claims administrator who again advised me that my items would be returned as there is absolutely nothing wrong with any of them. My items were returned yesterday , 21.05.2019. my helper was present when they brought them in. She confirmed that the repairers had connected the items and she noticed the Amp switching off on its own and the Playstation not coming on at all but they ignored that and left. They also did not return my remote for the tv, when she questioned them they said they forgot. When I returned home , I tested my home theatre system and noticed my items were not functioning as they claim it did. Which lead me to writing this formal complaint. Furthermore , I would like proof beyond reasonable doubt that all of my items are damaged by wear and tear and how you determined that in order for me to accept this.

I am now extremely frustrated and disgusted at the way my claim is being handled and the level of service I am receiving from Alexander forbes of late .I constantly have to follow up or else I will never hear from you. I am in no way stupid or dishonest for me to be making any of this up , but I feel like I am being dealt with in this light .

I have made timeous payments on a monthly basis for FOUR YEARS , and in this time I have only claimed twice. My premiums increase as well as my excesses and I pay these diligently but it seems like ALEXANDER FORBES WANT TO TAKE YOUR MONEY BUT USE DELAYING TACTICS WHEN A CLAIM IS SUBMITTED AND WILL FIND ANY EXCUSE TO REFUTE A CLAIM.

The only desired outcome I am looking for is for my items to be replaced as quick as the way you DEBIT MY ACCOUNT FOR YOUR PREMIUM ON A MONTHLY BASIS.

Please may I have feedback urgently or I will proceed to log this complaint with the Ombudsman for Short term Insurance as I have done everything to resolve this directly with you but to no avail.