DISGUSTING SERVICE - FAILURE TO PAY OUT PROVIDENT FUND

<p>I received an sms from Alexander Forbes stating that my documents for withdrawal of my provident fund had been received on the 05.12.2016 and payment will be made to me within 6 weeks.a few weeks passed and I called to request a payment date,an agent advised that there is an issue with the way my name is spelt on their system and will need a bank statement and ID copy from me to confirm this before payment.Bear in mind If I had not called I would not have known there was any issue. I sent these documents and again I hear nothing , I later query this and they then say my bank statement needs to be bank stamped which I wasnt told the first time , so again I had to go to the bank to get this done , I sent the stamped statement and no response again ,upon querying this last week 11.01.2017 ,I receive an email today saying that they need my ID copy to be certified so they still cant pay me. WHAT I FAIL TO UNDERSTAND IS WHY DID THESE AGENTS NOT GIVE ME THE CORRECT INFORMATION OF WHAT IS NEEDED FROM ME THE FIRST TIME I QUERIED THIS. SECOND OF ALL THEY TOOK MY PAYMENTS FOR 3 YEARS WITHOUT REALISING THERE WAS A PROBLEM WITH MY DETAILS WHICH MIGHT I ADD WAS AN ERROR ON THEIR SIDE BECAUSE I SURELY DIDNT CAPTURE MY DETAILS ON THEIR SYSTEM,BUT NOW THAT ITS TIME FOR THEM TO PAY ME THEY ARE USING THE MOST RIDICULOUS EXCUSES TO DELAY MY PAYMENT. I AM INCONVENIENCED OVER AND OVER AGAIN AND JUST KEEP BEING TRANSFERRED FROM ONE *********** AGENT TO ANOTHER AND I HAVE NOW HAD ENOUGH. SHOULD I NOT RECEIVE A RESPONSE TODAY 16.01.2017 BEFORE COB I WILL BE LOGGING A FORMAL COMPLAINT TO THE OMBUDSMAN TO ENSURE THAT I GET PAID OUT BEFORE THE END OF THE WEE****</p> <p> </p> <p>REGARDS,</p> <p>CHANNON CLIFFORD MCCLOED</p> <p>ID ********** 126083</p> <p>MOBILE ********** </p> <p>TEL ********** </p> <p> </p>