Disgusting service ever

I have withdrawn my pension fund with Aforbes on the 6th of November 2020.. Yes last year. And to date the have sent a few emails with no feedback or response from them. I have called and previously I was told someone forgot to escalate my account to the correct department or person. I call again today 3 weeks later and was put on hold by an agent called Katsi for over 30 minutes. Instead of coming back to me after such a long time she cuts the call. I can't say that im surprised by the horrific service since i have been trying to get my funds since last year November. Can someone kindly tell me what it takes to get any service from this company as i have had it. If a future employer invests with them i would gladly reject the offer cause I never want anything to do with Aforbes and would never recommend their services to anyone. Call me urgently and sort out this mess due to incompetence and lack of respect for your clients.