DISGUSTING SERVICE BY ALEXANDER FORBES FINANCIAL SERVICES

My mother passed away January 2017. I was advised that there is a death benefit payable to me. I have to date not yet received these monies, despite hundreds of e- mails by myself and my financial broker who assisted me. My father passed away in 1973 when I was a teenager and in matric. Alexander Forbes now requires me to provide them with all sorts of proof relating to my late father. It is 45 years ago.....my mother did not keep any documents over and above my father's death certificate. Every time we query this, we are told the matter has been referred to the Trustees. Does it take more than a year for the trustees to make a decision? As my mom's estate bank account was still up and running, costing me money on a monthly basis, I have now closed the estate account. Soooo should they decide to one day, pay the death benefit, I in all probability will be told that it must be paid into the estate account, which I have now closed. I am really disgusted with the service from Alexander Forbes and hopefully I shall never in my life, have to deal with them again. People just remember, should you have any dealings with Alexander Forbes Financial Services, make sure you have birth certificates, school certificates, marriage certificates, death certificates of your whole family, especially if you are dealing with Alexander Forbes Financial Services. Also take note I did not know about these monies, they informed me.