Disgusting service and processes

A very disgusting experience I'm currently going through. My last day of employment was the 28th of April and my company submitted withdrawal documents on the 15th of May 2024.

Then comes my frustration...... Alexander Forbes can't trace and allocate my April contributions. I have made thousand phone calls to them and my Prev employer but surprisingly, they still can't find it even after proof that my former employer paid on the 2nd of May. How on earth is that possible, they are busy referring me back to my employer yet not checking the issue within their organization. And the sad reality is that my claim will prolong being paid out because of this delay.