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Tebogo P
1 reviews | Active since Aug 2019
09 Feb 2024, 12:32
Disgusting service and lack of respect for clients.
Good day I would like to log a complaint on the poor service I have received. I app**** for a pension-backed Loan with FNB, my loan got approved and a request for confirmation from Alexander Forbes was sent. to date, FNB still awaiting their response and my quotations are due to increase the price. the turnaround was supposed to be 24 hours now we going for day 3. this is unacceptable worse part I tried to call them and they hung up my calls. If it was my choice, not the company's, I wouldn't even consider people to trust them with their money for rainy days quick response as I'm already suffering just for a mere confirmation.
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
09 Feb 2024, 12:52Dear Tebogo ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply09 Feb 2024, 12:52
Official
Dear Tebogo ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
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Tebogo P's updateReviewer Update
09 Feb 2024, 15:10The matter has been resolved, thanks to Dipuo Fakude for your prompt response.
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Tebogo P's update09 Feb 2024, 15:10
Reviewer Update
The matter has been resolved, thanks to Dipuo Fakude for your prompt response.
Alexander Forbes Financial Services's replyOfficial
12 Feb 2024, 09:15 Dear Tebogo,
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us.
We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards
Customer Insights and Escalation
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us.
We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply12 Feb 2024, 09:15
Official
Dear Tebogo,
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us.
We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards
Customer Insights and Escalation
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us.
We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards
Customer Insights and Escalation