KR
Karen R
1 reviews | Active since Mar 2020
03 Mar 2020, 08:44
Disgusting service
Alexander Forbesoriginally contacted me with regards to a pension fund that I apparently have. I've e mailed them no less than 8 times, and not one person could reply, until last week, when I was told the information was incorrect, yet they contacted me???? They said they would investigate but as usual, no reply. Disgusting service.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
03 Mar 2020, 13:17Dear Karen,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Mpho Mohlabi
Mpho Mohlabi
Alexander Forbes Financial Services's reply03 Mar 2020, 13:17
Official
Dear Karen,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Mpho Mohlabi
Mpho Mohlabi
KR
Karen R's updateReviewer Update
02 Apr 2020, 15:25Almost a month later and nothing has been resolved. All I have been asked is to resend documents, and a promise that someone will come back to me. Nothing. I cannot believe how you do business.
KR
Karen R's update02 Apr 2020, 15:25
Reviewer Update
Almost a month later and nothing has been resolved. All I have been asked is to resend documents, and a promise that someone will come back to me. Nothing. I cannot believe how you do business.