KT
Kgomotso T
1 reviews | Active since Sept 2014
16 Jan 2025, 20:21
Disgusting Service
I am so irritated and annoyed by these institutions. After writing my review for the first time 2 of your employees called me, I was hopeful that my claim will be paid out. However you have now proven that you are worse than u thought. You have now removed the roadmap of where I could see where my claim is. I have forwarded all the relevant information, yet again it going to be month 2 without my claim being processed. Since November, please don't make an excuse of Dec holidays because there must be people in the office who must continue with business
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
17 Jan 2025, 08:16Dear Kgomotso,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply17 Jan 2025, 08:16
Official
Dear Kgomotso,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
KT
Kgomotso T's updateReviewer Update
17 Jan 2025, 08:32My complaint has been submitted to the Ombudsman today about your useless service.
KT
Kgomotso T's update17 Jan 2025, 08:32
Reviewer Update
My complaint has been submitted to the Ombudsman today about your useless service.
Alexander Forbes Financial Services's replyOfficial
12 Mar 2025, 16:17Dear Kgomotso
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that your claim payment was finalized.
Kind RegardsCustomer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that your claim payment was finalized.
Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply12 Mar 2025, 16:17
Official
Dear Kgomotso
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that your claim payment was finalized.
Kind RegardsCustomer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that your claim payment was finalized.
Kind RegardsCustomer Insights and Escalations